Privacy Policy

Last updated: 28th May, 2024

Hostlinko has created this privacy statement in order to demonstrate our commitment to privacy to our customers and users of our consulting services, online services, websites, and web services ("Services"). This privacy policy governs the manner in which Hostlinko uses, maintains and discloses information collected from its customers and users of our Services.

Privacy

Hostlinko is committed to fostering enduring relationships built on trust. Accordingly, Hostlinko endeavors to safeguard and preserve your right to privacy. Our Services are not directed at children under 13 years of age.

Information We Collect

At Hostlinko, we prioritize your privacy. Thus, we collect and utilize personal data only as necessary to provide you with our top-tier products, services, and websites (collectively, our "Services"). Your personal data may encompass:

  • Name
  • Address
  • Telephone number
  • Email address
  • Other data collected that could directly or indirectly identify you.

Our Privacy Policy aims to delineate the nature of the data we collect, as well as the methods and rationale behind its utilization. Furthermore, it outlines the avenues we offer for you to access, update, or otherwise manage your personal data that we process.

If you ever have inquiries regarding our practices or any of the rights detailed below, you can contact our Data Protection Officer ("DPO") and our dedicated support team by emailing us at [email protected]. This inbox is actively monitored and managed to ensure that we deliver an experience you can confidently rely on.

We gather information to enhance your experience when utilizing our Services. Much of the data that you likely consider personal is obtained directly from you when you:

  • Create an account or purchase any of our Services (e.g., billing information, including name, address, payment details);
  • Request assistance from our customer support team (e.g., phone number, case notes);
  • Complete contact forms or request newsletters or other information from us (e.g., email); or
  • Participate in contests and surveys, apply for a job, or otherwise engage in activities we promote that might necessitate information about you.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

  • Account-related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, support requests, and notes or details explaining what you asked for and how we responded.
  • Cookies and similar technologies on our websites allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services.
  • Data about the Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, and location information.
  • Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand, and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you.

How We Use This Information

We are committed to minimizing the data we collect and restricting its use and purpose to only what is necessary, including (1) obtaining permission, (2) delivering the Services you purchase or interact with, or (3) complying with legal requirements or other lawful purposes. Our uses include:

  • Improving and optimizing the operation and performance of our Services (including our websites and mobile applications)
  • Diagnosing problems and identifying any security risks, errors, or needed enhancements to the Services
  • Detecting and preventing fraud and abuse of our Services and systems
  • Aggregating statistics about the use of the Services
  • Understanding and analyzing how you use our Services and determining which products and services are most relevant to you
  • Sharing with trusted third parties for payment processing, advertising, surveys, analysis and communication purposes, all under strict data processing terms
  • Communicating with you about products or services you have signed up for or purchased, via email, SMS, or telephone

You may also update your subscription preferences regarding communications from us and/or our partners by accessing your account dashboard or simply by sending us an email at [email protected].

Disclosure of Information

Hostlinko may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed, and personally identifiable data will be kept strictly confidential. In the event that Hostlinko is sold, the information collected from users may be transferred to the new owners.

Special Offers and Updates

Our customers and users will occasionally receive information on products, services, special deals, and newsletters. Out of respect for the privacy of our users, we offer the option to not receive these types of communications.

Service Announcements

On rare occasions, it may be necessary to send out a strictly service-related announcement, such as when our service is temporarily suspended for maintenance. Generally, users may not opt out of these communications, though they can deactivate their account. These communications are not promotional in nature.

Legal Disclaimer

While we make every effort to preserve your privacy, we may need to disclose personal information when required by law or in response to a court order or legal process served on Hostlinko. The Hostlinko Privacy Policy described herein applies solely to information collected by Hostlinko.

Maintenance of Information

The information provided to Hostlinko is saved indefinitely and may be stored in one or more databases directly or indirectly maintained by Hostlinko. Hostlinko employs industry-standard security measures to protect the confidentiality of the information. Any particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission to Hostlinko.

How We Secure, Store, and Retain Your Data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilizing encryption where appropriate. We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes.

Your Responsibility

You are responsible for the security of your login information, such as usernames and passwords, which provide access to your private information maintained by Hostlinko. Ensure that you keep login information in a secure place and do not share it with others. Always log out from any relevant Services when not actively using them.

Changes in Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If changes are made, we will post them to this Privacy Policy and any other appropriate places so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Infrastructure and Data Security

Hostlinko operates global infrastructure designed to provide state-of-the-art security throughout the entire information processing lifecycle, built upon the security of our upstream providers (Amazon, DigitalOcean, IBM, etc.), the protections of our hardware and software, and the processes we use to support operational security.

Hostlinko uses encryption to protect data in transit and at rest. Data in transit is protected using HTTPS, which is activated by default for all users.

If you have any questions about this Privacy Policy, please contact us at [email protected].