Refund Policy

Applies to all new hosting accounts.

At Hostlinko, we believe in ensuring customer satisfaction. That's why we offer a 14-day money-back guarantee on all new hosting accounts. If you find our services unsatisfactory within the first 14 days of your contract, we'll provide a full refund of the contract amount, excluding setup fees and bank/payment gateway charges. If you received a Free Domain with your Hosting Plan, the domain registration fees will be deducted from the refund.

This 14-day money-back guarantee is applicable only for first-time signups. If you've had an account with us before, canceled, and signed up again, you won't be eligible for a refund. Second-time and subsequent sign-ups are not eligible for this guarantee.

Refunds will not be issued for domain registration, transfer, or renewal fees, cPanel, Plesk, Webuzo, Control Panel, Cloud, VPS, Dedicated Server, Paid Support, SSL Certificates, SpamExperts, Windows OS, SQL, and any other paid licenses.

This money-back guarantee applies to web hosting plans only. No refund will be provided if your service is suspended or terminated for cause. Refunds will also not cover taxes, setup fees, refund processing fees, or accounts involved in a violation of our terms of service, illegal activities, or system resource over-usage.

Cancellation Policy

To initiate a cancellation, you must send a request through the client area by clicking on the cancellation option under your product service. Please avoid sending cancellation requests via ticket or email. Once submitted, it may take 4–5 working days to process. During this period, you can continue using your service until the end of your next billing cycle, after which your service will be terminated.

It's essential to back up your files before the termination date, as we cannot be held responsible for any data loss post-termination. While we offer backups of your data up to 48 hours after termination through JetBackups, this does not provide a 100% guarantee.

If your web hosting service includes a free domain name and you decide to cancel, domain charges (standard rate as per the website) will be deducted from the refund amount. If the refund amount is lower than the domain name price, you'll need to pay the difference or forfeit the domain.

Transfer fees will apply if you wish to transfer the free domain name to another provider. Refund requests placed after the 14-day period will not be processed. After a refund is processed, it may take 3–14 days to reflect in your online banking account, depending on your card issuer's processing efficiency.

Refund Policy for Renewals

All renewals/upgrades of hosting and domain registration, as well as web hosting contracts, are non-refundable.

To cancel renewals:

  • You must send written confirmation 15 days before the renewal date to cancel the hosting account.
  • For canceling any additional products (disk space, POP accounts, email forwarding, autoresponders) under the hosting account, written confirmation must be sent 10 days before the renewal.

Please reach out to Hostlinko Support at least 7 to 10 days before the renewal date for any requests related to non-renewal, cancellation, contract length changes, or upgrades/downgrades. Contract length changes cannot be processed after the renewal date. All cancellation requests must be received in writing, either by regular mail or email — phone requests will not be accepted as valid cancellations.

Questions about our refund policy? Contact us at [email protected].